Refund policy

Return & Refund Policy

At Waheed Trades Co., we want you to be satisfied with your purchase. If you receive a damaged, defective, or incorrect item, please contact us and we will do our best to resolve the issue.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.

Please provide:

• Your order number
• Clear photos of the product
• Photos of the packaging
• A short video, if necessary, showing the issue

After reviewing your request, we may offer a replacement, refund, or another suitable solution.

Change of Mind

We currently do not accept returns or refunds simply because a customer changes their mind, orders the wrong item, or no longer wants the product.

Returns

If a return is approved, we will provide the appropriate return instructions. Please do not send an item back without contacting us first.

Customers may be responsible for return shipping costs unless the item was damaged, defective, or incorrectly shipped.

Refunds

Once an approved refund has been processed, the refund will be issued to the original payment method. Depending on your bank or payment provider, it may take several business days for the refund to appear in your account.

Order Issues

If your package appears damaged, please take photos before opening it when possible. If your order is missing an item or you received an incorrect item, contact us within 7 days of delivery.

Contact Us

For return or refund questions, please contact us through our website’s contact page and include your order number and details of the issue.

We reserve the right to review each return or refund request individually and determine the appropriate resolution in accordance with applicable consumer protection laws.